Benjamin Klein
About Benjamin Klein
Benjamin Klein is a Customer Success Coach with extensive experience in sales and customer management across various companies. He has held significant roles at organizations such as DigitalEd, CareerBuilder, and ACM Facility Safety, and has a strong academic background in Economics and Administration.
Current Role at Catalyst Software
Benjamin Klein serves as a Customer Success Coach at Catalyst Software since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring successful product adoption. His responsibilities include developing strategies to improve customer engagement and retention.
Previous Experience in Customer Success
Before joining Catalyst Software, Benjamin held various positions in customer success. He worked as a Customer Success Manager at CareerBuilder from 2020 to 2022, where he managed large enterprise accounts. He also served as a Senior Customer Success Manager at DigitalEd starting in 2023, contributing to customer relationship management and support.
Sales Experience at Ubiqus and Consentia Inc.
Benjamin began his career in sales, working at Ubiqus as an Outside Sales representative from 2005 to 2008 in the Paris Area, France. He later joined Consentia Inc. as an Account Executive from 2015 to 2017. During his tenure at Consentia, he successfully opened a sales office in Calgary and packaged new Accounts Payable solutions.
Educational Background
Benjamin Klein has a diverse educational background. He studied at Université Paris 13, earning a Master's degree in Administration, Law, and Economics from 1995 to 1999. He also attended ISEG, where he achieved a Master's in Sales and Marketing from 2000 to 2002. Additionally, he studied Economics at the University of Bristol for one year in 1999.
Achievements in Customer Retention Strategies
In 2019, Benjamin designed an OKR framework at ABCanada to track the achievements of the customer retention strategy, which resulted in a 100% Gross Revenue Retention that year. He also identified the need for mobile solutions to fulfill HSE goals for 65 clients at ABCanada in 2017, leading to significant product enhancements.