Brett Dewey
About Brett Dewey
Brett Dewey is a Customer Success Coach currently serving as Director of Customer Success at BigID and Catalyst Software. With extensive experience in customer success roles and a background in the arts, he also mentors aspiring leaders in the field.
Current Role at Catalyst Software
Brett Dewey serves as a Customer Success Coach at Catalyst Software, a position he has held since 2023. In this role, he focuses on enhancing customer satisfaction and ensuring clients maximize the value of their software solutions. His expertise in customer success strategies contributes to the company's commitment to delivering exceptional service.
Previous Experience in Customer Success
Before joining Catalyst Software, Brett Dewey worked at BigID as the Director of Customer Success for one year starting in 2023. He also held key positions at Splunk, serving as Manager of Customer Success from 2019 to 2023, and at ClickTime, where he was the Head of Customer Success from 2018 to 2019. His extensive experience in these roles has equipped him with valuable insights into customer relationship management.
Education and Academic Background
Brett Dewey studied at the University of California, Santa Barbara, where he earned a Bachelor of Arts degree in Literature from the College of Creative Studies. His academic background has contributed to his strong communication skills, which are essential in his customer success roles.
Technical Expertise and Skills
Brett possesses expertise in API integration as well as payroll and accounting integration. His skills extend to technical writing, documentation, and screencasting, which are crucial for creating clear and effective customer support materials. These technical skills enhance his ability to assist clients in navigating complex software solutions.
Mentorship and Community Involvement
Brett Dewey actively mentors aspiring Customer Success Leaders through the Catalyst Coaching Corner program. This initiative reflects his commitment to developing future leaders in the customer success field, sharing his knowledge and experiences to foster growth and professional development.