Brittany Casey
About Brittany Casey
Brittany Casey is a Customer Success Coach and Director of Customer Engagement at DocuSign, with a strong background in customer success management. She has been recognized as a Top 25 Customer Success Leader and Influencer, and is actively involved in mentoring within the customer success community.
Work at Docusign
Brittany Casey currently serves as the Director of Customer Engagement at Docusign, a position she has held since 2024. Prior to this role, she worked at Docusign as a Lead Customer Success Manager from 2023 to 2024 and as a Customer Success Manager II from 2020 to 2022. Her experience at Docusign spans various roles, showcasing her expertise in customer success and engagement within the organization.
Current Roles and Mentorship
In addition to her role at Docusign, Brittany Casey is a Founding Mentor at Women in Customer Success, a position she has held since 2023. She also works as a Customer Success Coach at Catalyst Software, where she has been contributing since 2023. Her involvement in mentorship reflects her commitment to fostering community and supporting others in the customer success field.
Education and Expertise
Brittany Casey studied Political Science at both the University of Central Oklahoma and the University of Oklahoma. She completed her high school education at Horizon High School, where she earned her High School Diploma. Her academic background, combined with her extensive experience in customer success roles, underlines her expertise in aligning customer success with business objectives.
Professional Background
Brittany Casey has a diverse professional background in customer success and management. She has held various positions, including Territory Manager at CoStar Group, Senior Customer Success Manager at LeaseAccelerator, and Director of Customer Success and Marketing at LeGuard. Her career spans multiple companies and roles, emphasizing her adaptability and proficiency in customer engagement.
Achievements and Recognition
Brittany Casey has been recognized as a Top 25 Customer Success Leader in 2023 and a Top 25 Customer Success Influencer in 2024. These accolades highlight her impact and influence within the customer success community. She is known for her ability to connect customers and enhance business outcomes through effective alignment of customer success with sales.