Brock Stormer
About Brock Stormer
Brock Stormer is a Customer Success Coach currently employed at Smokeball - Legal Software, where he has served as Manager of Client Onboarding since 2023. He has extensive experience in customer success and account management across various companies, including Outcome Health and POLARIS Laboratories.
Work at Smokeball - Legal Software
Brock Stormer currently serves as the Manager of Client Onboarding at Smokeball - Legal Software. He has held this position since 2023, contributing to the company's focus on enhancing client experiences and ensuring successful software implementation. His role involves overseeing the onboarding process for new clients, ensuring they receive the necessary support and training to effectively utilize Smokeball's legal software solutions.
Experience in Customer Success Management
Brock Stormer has extensive experience in customer success management. Prior to his current role, he worked at Outcome Health as the Manager of Customer Success from 2019 to 2021, where he focused on improving client satisfaction and retention. He also held the position of Manager of Customer Success at SMS Assist, L.L.C. from 2022 to 2023. His background includes a role as Director of Account Management at RoverPass from 2021 to 2022, where he managed client relationships and account strategies.
Career Background in Account Management
Brock Stormer's career includes significant roles in account management. He worked at POLARIS Laboratories® as a Strategic Sales Account Manager/Supervisor Account Management from 2017 to 2019, and previously as an Account Manager from 2016 to 2017. His experience also includes a position as a Senior Account Representative at Capital Group from 2007 to 2013. These roles have equipped him with skills in client relationship management and strategic sales.
Educational Background at Purdue University
Brock Stormer studied at Purdue University, where he earned a Bachelor of Arts (B.A.) degree in History. His studies took place from 2001 to 2007, providing him with a strong foundation in analytical thinking and communication skills. This educational background supports his professional roles in customer success and account management.