Camy A.
About Camy A.
Camy A. is a Customer Success Coach with extensive experience in customer success and operations. Currently serving as Senior Manager at ServiceTitan and as a Customer Success Coach at Catalyst Software, Camy has a strong background in enhancing customer journeys and managing significant revenue streams.
Work at Catalyst Software
Camy A. has been employed at Catalyst Software as a Customer Success Coach since 2021. In this role, she focuses on enhancing customer satisfaction and engagement through effective coaching and support. Her responsibilities include developing strategies to improve customer experiences and ensuring that clients achieve their desired outcomes with the software. Camy has contributed to the overall success of the organization by implementing best practices in customer success management.
Current Role at ServiceTitan
Camy A. currently serves as the Senior Manager of Corporate Customer Success & Operations at ServiceTitan, a position she has held since 2023. In this role, she oversees customer success initiatives and operational strategies aimed at improving client relationships and retention. Additionally, she is acting as the interim Director of Customer Success, where she manages a significant book of business and leads a global team of Customer Success Managers.
Education and Expertise
Camy A. studied at Hillsong International Leadership College, where she earned a Certificate IV in Ministry, focusing on Leadership & Social Justice from 2010 to 2011. She is currently pursuing a degree in Political Science and Government at Point Loma Nazarene University, a program she has been enrolled in since 2010. Her educational background supports her expertise in customer success and operational management.
Professional Background
Camy A. has a diverse professional background, having worked in various roles at HOA ELECTIONS OF CALIFORNIA, INC. from 2012 to 2018. She served as Office Administrator, Office Manager, and Vice President of Operations, where she gained valuable experience in administration and operations management. Her earlier roles provided a foundation for her later success in customer success management.
Achievements in Customer Success
Camy A. has played a significant role in improving customer journeys across departments. She has implemented new health scores and dashboards using tools like Gainsight, Salesforce, and Tableau, which have enhanced strategic retention efforts. Additionally, she has designed scalable digital success models for SMB and mid-market customers, leading to increased customer adoption and satisfaction.