Carissa Jaji
About Carissa Jaji
Carissa Jaji is a Client Experience Coach at Catalyst Software, where she has worked since 2022. She has extensive experience in client success roles across various companies, including a recent position as Director of Client Success at RedTeam.
Work at Catalyst Software
Carissa Jaji has been serving as a Client Experience Coach at Catalyst Software since 2022. In this role, she focuses on enhancing client interactions and ensuring a positive experience for users. Her position is remote, allowing her to connect with clients effectively regardless of location.
Current Role at RedTeam
Since 2023, Carissa Jaji has taken on the role of Director of Client Success at RedTeam. This position is also remote and based in Pasadena, California. In her current role, she is responsible for overseeing client success strategies and fostering strong client relationships.
Previous Experience in Customer Success
Carissa Jaji has extensive experience in customer success roles. She worked as a Customer Success Manager at Chrome River Technologies for 8 months in 2019. Prior to that, she held various positions at CareerArc, including Director of Client Success and Vice President of Client Success, contributing to her comprehensive understanding of client management.
Educational Background
Carissa Jaji earned her Bachelor of Arts degree in Art and Communication from the University of California, Santa Barbara. Her studies spanned from 2007 to 2011, providing her with a foundation that supports her ability to communicate effectively and creatively in her professional roles.
Skills and Professional Approach
Carissa Jaji possesses a unique ability to draw from multiple disciplines to address business challenges. She emphasizes a user-centric approach in her work, focusing on technology that enhances the working lives of users. Her client partnership and success approach is characterized by being human, positive, and candid.