Casey Hackett
About Casey Hackett
Casey Hackett is a Customer Success Coach with extensive experience in client success management across various companies. Currently serving as a Customer Success Coach at Catalyst Software, Hackett has held leadership roles at Degreed and ServiceTitan, contributing to the development of future Customer Success Leaders through mentorship programs.
Current Role at Catalyst Software
Casey Hackett serves as a Customer Success Coach at Catalyst Software, a position held since 2022. In this role, Hackett focuses on enhancing customer satisfaction and ensuring successful product adoption among clients. He actively participates in the Catalyst Coaching Corner program, which aims to mentor and support aspiring Customer Success Leaders. Through monthly coaching sessions, Hackett contributes to the professional development of future leaders in the field.
Experience at Degreed
Hackett has been the Director of Client Success for North America at Degreed since 2020. In this capacity, he oversees client relationships and ensures that customers derive maximum value from the company's offerings. His leadership in client success initiatives has been instrumental in fostering strong partnerships and enhancing customer engagement across the region.
Previous Roles at ServiceTitan
Prior to his current position, Hackett held multiple roles at ServiceTitan from 2015 to 2020. He began as a Customer Success Manager and progressed to Manager of Customer Success for both SMB and Mid-Market segments. His tenure at ServiceTitan involved developing strategies to improve customer retention and satisfaction, as well as leading teams to achieve client success objectives.
Educational Background
Casey Hackett earned a Bachelor of Arts degree in Communications/Public Relations from Suffolk University, where he studied from 2005 to 2008. This educational foundation has equipped him with the skills necessary for effective communication and relationship management in his professional roles.
Early Career Experience
Hackett's early career includes various positions that contributed to his expertise in customer relations and sales. He worked as an Account Coordinator at Manasian, Inc. and held sales roles at Best Buy and Altria. These experiences provided him with a solid grounding in customer engagement and territory management, which he has built upon in his later roles.