Celia Gouveia
About Celia Gouveia
Celia Gouveia is a Customer Success Coach with extensive experience in customer success roles across various companies, including Glint and Catalyst Software. She is passionate about HR technology, mental health, and fostering workplace inclusion and diversity.
Current Role at Catalyst Software
Celia Gouveia has been serving as a Customer Success Coach at Catalyst Software since 2020. In this role, she focuses on enhancing customer experiences and ensuring that clients achieve their desired outcomes with the company's products and services. Her expertise in customer success strategies contributes to the overall effectiveness of the team.
Previous Experience at Glint
Celia Gouveia held multiple positions at Glint, a LinkedIn company, from 2014 to 2021. She started as a Senior Manager in Customer Success for three months in 2014. She then progressed to roles including Senior Director of Customer Success, Vice President of Customer Success, and Head of International Customer Success. Her tenure at Glint spanned over six years, during which she developed and implemented customer success strategies.
Career Background in Customer Success
Celia Gouveia has extensive experience in customer success roles across various organizations. Before her time at Glint, she worked at SuccessFactors, an SAP Company, as Manager of Platinum Customer Success and as a Platinum Support Account Manager. She also held positions at Citrix Online and Certain, Inc., where she managed customer support and account management functions.
Education and Academic Background
Celia Gouveia studied at Wentworth Institute of Technology, where she earned a Bachelor of Science degree in Management. This educational background has provided her with a solid foundation in management principles, which she applies in her professional roles.
Recognition and Advocacy
Celia Gouveia was recognized on the 2021 Customer Success Thought Leader WatchList, highlighting her influence and contributions to the field. She advocates for mental health awareness, workplace connection, and diversity and inclusion initiatives. She supports peer mentorships and emphasizes the importance of creating safe spaces for team members to express their feelings.