Chris Broughton
About Chris Broughton
Chris Broughton is a Senior Manager of Platform Support with extensive experience in technical support and customer service roles across various companies. He has held positions at Vidyard and Catalyst Software, focusing on data-driven decision-making and fostering a positive work culture.
Current Role at Catalyst Software
Chris Broughton serves as the Senior Manager of Platform Support at Catalyst Software, a position he has held since 2024. He operates from the New York City Metropolitan Area, where he focuses on enhancing platform support services. His role involves overseeing support operations and ensuring customer satisfaction through effective management of support teams.
Previous Experience at Vidyard
Chris Broughton has extensive experience at Vidyard, where he held multiple roles over several years. He worked as the Senior Manager of Technical Support Services from 2021 to 2022 and later as the Director of Technical Support & Consulting from 2022 to 2023. His tenure included responsibilities such as managing technical support teams and consulting services, contributing to the overall customer experience.
Educational Background
Chris Broughton studied at Bournemouth University, where he earned a Bachelor of Science with Honours in Business Information Systems Management from 2003 to 2007. This educational foundation provided him with essential skills in information systems and management, which he has applied throughout his career.
Expertise in E-Learning and Digital Media
Chris Broughton has expertise in creating e-learning animations and digital media content. His work is showcased on platforms such as learn.vidyard.com and codepen.io, demonstrating his ability to produce engaging educational materials. This skill set complements his roles in customer support and technical management.
Focus on Customer Support Metrics
In his professional roles, Chris Broughton emphasizes data-driven decision-making and key performance metrics. He focuses on metrics such as Customer Satisfaction (CSAT), Time to First Response (TTFR), and Net Promoter Score (NPS) to enhance customer support services. This analytical approach helps improve service delivery and customer engagement.