Christina Pirock
About Christina Pirock
Christina Pirock is a Customer Success Coach with extensive experience in customer success management across various organizations. She is recognized for her ability to address challenging situations and build effective teams focused on customer needs.
Current Role at Catalyst Software
Christina Pirock serves as a Customer Success Coach at Catalyst Software, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring that clients achieve their desired outcomes. Her responsibilities include coaching clients through challenges and implementing strategies that drive success. Pirock's approach emphasizes teamwork and effective communication to meet customer needs.
Previous Experience at Outcome Health
Prior to her current role, Christina Pirock worked at Outcome Health as a Customer Success Manager from 2018 to 2020. During her tenure, she was instrumental in managing client relationships and ensuring successful outcomes for large clients. She later advanced to the role of Supervisor, Customer Success, from 2020 to 2021, where she continued to build on her skills in customer management.
Background in Non-Profit Sector
Christina Pirock began her career in the health non-profit sector, working with organizations such as the American Cancer Society and the American Diabetes Association. She held various roles, including Community Manager for Relay For Life and Associate Director of Development. These positions allowed her to develop a deep understanding of community needs and fundraising strategies, which shaped her customer-focused approach.
Education and Expertise
Christina Pirock earned a Bachelor of Science degree from the University of Wisconsin-La Crosse, where she studied Community Health Education and Biology with a biomedical concentration. Her educational background provides her with a solid foundation in health-related topics, which she applies in her customer success roles. Pirock is known for her ability to build successful teams and develop innovative solutions for clients.
Philosophy and Approach to Customer Success
Christina Pirock believes that 'process drives performance' and emphasizes the importance of teamwork in addressing customer challenges. Her reputation as a 'turnaround queen' highlights her capability to transform difficult situations into successful outcomes for clients. Pirock leverages technology to meet strategic goals and develop resources that benefit both cross-functional teams and clients.