Deanna Sotolongo
About Deanna Sotolongo
Deanna Sotolongo is a Senior Implementation Manager at Catalyst Software, where she has worked since 2022. She has extensive experience in client relations and customer success, having previously held roles at Plumbing & HVAC SEO and Vitality Health & Wellness, Inc.
Current Role at Catalyst Software
Deanna Sotolongo currently holds the position of Senior Implementation Manager at Catalyst Software, a role she has occupied since 2022. In this capacity, she focuses on enhancing client satisfaction by working cross-departmentally. Her responsibilities include overseeing the implementation process and ensuring that clients receive the necessary support and resources to maximize their use of the software.
Previous Experience at Plumbing & HVAC SEO
Deanna Sotolongo worked at Plumbing & HVAC SEO for five years, from 2016 to 2021. During her tenure, she held multiple positions, including Customer Success Manager and Manager of Customer Success & Onboarding. In these roles, she was responsible for onboarding new clients and managing customer relations, which contributed to increased client retention and satisfaction.
Educational Background
Deanna Sotolongo studied at Florida International University, where she earned a Bachelor of Arts (BA) in Hospitality Administration/Management from 2010 to 2014. Additionally, she attended Keiser University-Ft Lauderdale, obtaining a Bachelor of Business Administration (BBA) in Business Administration and Management from 2014 to 2015. Her educational background supports her expertise in client relations and management.
Client Relations and Retention Skills
Deanna Sotolongo has a proven track record of increasing client retention year over year. She specializes in de-escalating client frustrations and providing speedy solutions to issues that arise. Her experience in client relations has equipped her with the skills necessary to enhance customer satisfaction and loyalty.
Cross-Selling and Upselling Strategies
Throughout her career, Deanna Sotolongo has successfully increased monthly recurring revenue through effective cross-selling and upselling strategies. Her ability to identify opportunities for additional services has contributed to the financial growth of the organizations she has worked for, particularly during her time at Plumbing & HVAC SEO.