Diana Blanco Pautt
About Diana Blanco Pautt
Diana Blanco Pautt is a Customer Success Coach with extensive experience in the SaaS industry, currently serving as a Manager of Customer Success at Agilent Technologies and co-hosting a podcast at The Real Customer Success. She has a strong educational background, including degrees in Business Administration and Computer Science, and has co-founded Insmartups, focusing on innovative startup solutions.
Current Role at Catalyst Software
Diana Blanco Pautt serves as a Customer Success Coach at Catalyst Software since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring that clients achieve their desired outcomes while using the company's products. Her responsibilities include coaching clients on best practices and providing support to optimize their experience with the software.
Experience at Agilent Technologies
Diana has been the Manager of Customer Success for EMEA and APAC at Agilent Technologies since 2021. In this position, she oversees customer success initiatives across multiple regions, ensuring that clients receive the necessary support and resources to maximize the value of Agilent's offerings. Her role involves strategic planning and execution of customer engagement strategies.
Educational Background
Diana Blanco Pautt has a diverse educational background. She studied Business Administration at Universidad del Rosario, earning a Bachelor of Business Administration (B.B.A.) from 2007 to 2013. She furthered her education with a Master of Business Administration (M.B.A.) from Foro Europeo in 2010-2011 and a Master in Commercial Direction and Marketing from IMF Smart Education from 2014 to 2016. Additionally, she completed a Full Stack Web Developer program at Ironhack in 2018 and studied Organizational Leadership at MIT Professional Education in 2023.
Co-Hosting The Real Customer Success Podcast
Since 2023, Diana has been co-hosting The Real Customer Success podcast. In this role, she engages with industry experts and discusses various topics related to customer success, sharing insights and strategies that benefit listeners in the field. This position allows her to contribute to the broader conversation about customer success practices.
Entrepreneurial Ventures
Diana co-founded Insmartups in 2018, a company based in the Barcelona Area that focuses on innovative solutions for startups. Her involvement in this venture highlights her commitment to fostering entrepreneurship and supporting new business initiatives. Through Insmartups, she aims to provide resources and guidance to emerging companies.