Diana Soto (She/Her/Ella)
About Diana Soto (She/Her/Ella)
Diana Soto is a Customer Success Coach and Vice President of Customer Success at Tesorio, where she has worked since 2023. With over 10 years of experience in customer experience and digital strategy, she has held various roles in prominent companies including Elementum, Accenture, and ParkourSC.
Work at Catalyst Software
Diana Soto serves as a Customer Success Coach at Catalyst Software, a role she has held since 2022. In this position, she focuses on enhancing customer experience and driving value to ensure client retention. Her expertise in supporting global clients with the adoption of digital solutions is integral to her responsibilities. Diana's work at Catalyst Software is characterized by her commitment to building frameworks and playbooks that facilitate cross-functional collaboration among diverse teams.
Current Role at Tesorio
Since 2023, Diana Soto has held the position of Vice President of Customer Success at Tesorio. In this role, she continues to leverage her extensive experience in customer success to enhance client relationships and drive revenue growth. Her previous experience at Tesorio as Director of Customer Success from 2022 to 2023 provided her with valuable insights into the company's operations and customer needs, further informing her current leadership role.
Previous Experience at Accenture
Diana Soto has a notable history with Accenture, where she worked in various capacities from 2012 to 2018. Her roles included Business and Systems Integration Sr. Analyst, Manufacturing Strategy Consultant, Industry X.0 Strategy Manager, and Business & Systems Integration Consultant. This diverse experience allowed her to develop a strong foundation in business and digital strategies, particularly for Fortune 500 clients. Her tenure at Accenture spanned over six years, during which she was recognized as a top performer.
Education and Expertise
Diana Soto holds a Bachelor of Science in Industrial Engineering from Universidad Nacional de Colombia, where she studied from 2005 to 2012. Additionally, she completed a program in Business Strategy at INSEAD from 2017 to 2018. Her educational background supports her extensive expertise in designing and executing business and digital strategies, particularly in fast-growing start-ups and large consulting firms.
Background in Customer Success
Diana Soto has over 10 years of experience in customer success and strategic account management. She has worked with several organizations, including Elementum and ParkourSC, where she held roles that focused on onboarding and customer success. Her passion for driving customer experience and value has been a consistent theme throughout her career, contributing to her effectiveness in ensuring client retention and satisfaction.