Gloria Liou
About Gloria Liou
Gloria Liou serves as the Chief of Staff at Catalyst Software, where she has worked since 2022. With a strong background in customer success management, she previously held various roles at Betterworks and Urbint, contributing significantly to customer growth strategies.
Work at Catalyst Software
Gloria Liou currently serves as Chief of Staff at Catalyst Software, a role she has held since 2022. Her responsibilities include overseeing strategic initiatives and supporting the company's growth objectives. Prior to her current position, she worked as a Senior Customer Success Manager from 2021 to 2022, where she focused on enhancing customer satisfaction and retention. Gloria also briefly served as a Customer Success Manager in 2021, contributing to the company's customer engagement efforts. She played a key role in the merger between Catalyst and Totango, which established a leading customer growth platform.
Previous Experience at Betterworks
Gloria Liou held multiple positions at Betterworks, contributing to the company's customer success and professional services. She served as Engagement Manager for six months in 2017, followed by a year as Senior Manager, Professional Services from 2017 to 2018. Additionally, she was the Practice Lead for Continuous Performance Management from 2019 to 2020. During her tenure, Gloria focused on developing strategies that improved client engagement and satisfaction.
Customer Success Management Background
Gloria Liou possesses a strong background in customer success management, having transitioned from a Senior Customer Success Manager to Chief of Staff at Catalyst Software within a year. Her expertise includes building and managing customer growth strategies that contribute to revenue protection and expansion. She has also worked as a Customer Success Manager at Betterworks and Catalyst Software, where she developed skills in client relations and performance management.
Education and Expertise
Gloria Liou earned her Bachelor’s Degree in Economics and Media Studies from the University of California, Berkeley. Her educational background provides a foundation for her expertise in customer success and management. Gloria has demonstrated her ability to apply her academic knowledge to real-world business challenges, particularly in developing strategies that enhance customer engagement and drive growth.
Early Career and Internships
Gloria Liou began her career with internships at Deloitte & Touche, LLP, where she worked as an Enterprise Risk Services Intern in 2012 and as a Software Asset Management Consultant from 2013 to 2015. She also gained experience as an Account Manager and Data Analyst at Dot & Bo from 2015 to 2016. These early roles helped her build a diverse skill set that she later applied in customer success and management positions.