Jake Stetson
About Jake Stetson
Jake Stetson is a Customer Success Coach with extensive experience in account management and customer success roles across various companies. He currently serves as Director of Customer Success at Siteimprove and has received the 2023 CX FLM of the Year award.
Current Role at Catalyst Software
Jake Stetson serves as a Customer Success Coach at Catalyst Software, a position he has held since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring successful product adoption among clients. He oversees North American and APAC mid-market accounts, leveraging his extensive experience in customer success to drive positive outcomes for clients.
Previous Experience in Customer Success
Prior to his current role, Jake Stetson held several positions in customer success. He worked as Associate Director of Customer Success at Olo from 2021 to 2022. Before that, he was the Manager of Customer Success at Vonage from 2017 to 2020. His experience in these roles has equipped him with the skills necessary to support and guide clients effectively.
Career History at iCIMS
Jake Stetson began his career at iCIMS, where he held two positions. He started as an SMB Account Executive from 2012 to 2014 and later transitioned to a Mid Market Account Executive role from 2014 to 2017. His time at iCIMS provided him with foundational experience in account management and customer relations.
Educational Background
Jake Stetson studied at Kutztown University of Pennsylvania. His education has contributed to his professional development and understanding of customer success strategies.
Recognition and Awards
In 2023, Jake Stetson received the CX FLM of the Year award, recognizing his contributions and achievements in customer experience management. This award highlights his commitment to enhancing customer satisfaction and success.