Jen Gussman
About Jen Gussman
Jen Gussman is a Customer Success Coach with over 15 years of experience in delivering data-driven solutions for Fortune 500 clients. She has held various leadership roles in customer success at companies such as Planet and Hearsay Systems, and has a background in cross-functional collaboration and process improvement.
Current Role at Catalyst Software
Jen Gussman serves as a Customer Success Coach at Catalyst Software, a position she has held since 2022. In this role, she focuses on enhancing customer experiences and ensuring client satisfaction through effective coaching and support. Her expertise in customer success strategies contributes to the overall success of the organization.
Previous Experience at Planet
Before her current role, Jen Gussman worked at Planet as the Director of Customer Success for the Americas from 2020 to 2022. During her tenure, she was responsible for leading customer success initiatives and managing relationships with key clients, ensuring alignment with their business objectives.
Career at Hearsay Systems
Jen Gussman has extensive experience at Hearsay Systems, where she held multiple roles from 2014 to 2020. She began as a Customer Success Manager and progressed to positions such as Director of Enterprise Customer Success and Principal & Team Lead. Her work involved managing customer success teams and driving process improvements to enhance client satisfaction.
Educational Background
Jen Gussman studied at California State University, Chico, where she focused on Pre-nursing and Spanish. Her educational background supports her communication skills and ability to engage with diverse client bases effectively.
Professional Development and Skills
Jen Gussman participated in the On Deck Customer Success Fellowship (ODCS1), a program aimed at enhancing the skills of customer success professionals. She specializes in cross-functional collaboration, working with both internal and external stakeholders to drive business outcomes and return on investment.