Jeremy Keith
About Jeremy Keith
Jeremy Keith is a Customer Success Coach at Catalyst Software, where he has worked since 2022. He has extensive experience in customer success and management, having held various leadership roles at companies including ADP and Ellucian.
Work at Catalyst Software
Jeremy Keith has been serving as a Customer Success Coach at Catalyst Software since 2022. In this role, he has developed a program that pairs aspiring leaders in Customer Success with experienced industry leaders for monthly coaching sessions. This initiative aims to foster leadership development within the organization and enhance the overall customer experience.
Current Role at Ellucian
Jeremy Keith holds the position of Senior Director, Global Success Services & Digital Customer Success at Ellucian since 2019. In this capacity, he focuses on driving strategic innovation and personalized service excellence. His leadership is characterized by a strong emphasis on analytical rigor to enhance customer success initiatives.
Previous Experience at ADP
Jeremy Keith has extensive experience at ADP, where he held multiple roles over several years. He served as Manager of Client Services in the ADP ProBusiness Division from 2003 to 2006. Later, he worked as Director of Customer Success and Relationship Management in the ADP Comprehensive Services division from 2009 to 2015. His tenure at ADP contributed to his expertise in client services and relationship management.
Background in Inventory and Asset Management
Before his current roles, Jeremy Keith worked as Vice President of Inventory & Asset Management Services at AT-SINC from 2016 to 2019. This position allowed him to further develop his skills in managing services and operations, contributing to his overall professional growth.
Education and Expertise
Jeremy Keith studied at California Polytechnic State University-San Luis Obispo, where he earned a Bachelor of Science degree in Agricultural Business and Management. His educational background supports his expertise in customer success and business management, equipping him with the knowledge to build processes that ensure sustainable growth.