John Papale
About John Papale
John Papale is a Customer Success Coach with extensive experience in customer success roles across various companies. He currently serves as the Director of Customer Success at Parative and has a strong background in coaching, mentoring, and operationalizing customer success processes.
Current Role at Catalyst Software
John Papale serves as a Customer Success Coach at Catalyst Software, a position he has held since 2022. In this role, he focuses on enhancing customer satisfaction and success through effective coaching and mentoring. He actively participates in Catalyst’s Customer Success Coaching Program, which emphasizes the development of skills and strategies to improve customer engagement and retention.
Professional Experience at Parative
Since 2023, John Papale has been the Director of Customer Success at Parative Customer Orchestration System. His responsibilities include overseeing customer success initiatives and ensuring clients achieve their desired outcomes using the company's services. This role is remote and based in Boston, Massachusetts.
Previous Positions at Zappi
John Papale worked at Zappi in various capacities, including Senior Customer Success Manager and Manager of Customer Success. He held the Senior Customer Success Manager position from 2021 to 2022, leading the Americas team. Prior to that, he served as a Customer Success Manager from 2019 to 2020, contributing to the development and implementation of customer success strategies.
Education and Academic Background
John Papale studied at Boston University, where he earned a Bachelor's Degree in International Business, Economics, and Politics from 2012 to 2016. He later pursued a Master's Degree in Project Management at the same institution, completing his studies from 2017 to 2019. Additionally, he attended Choate Rosemary Hall from 2009 to 2012.
Involvement in Mentoring and Coaching
John Papale is passionate about coaching and mentoring. He is involved in mentoring current student-athletes at Boston University, providing guidance and support based on his own experiences. His commitment to coaching extends to various programs, including his participation in Catalyst’s Customer Success Coaching Program.