Karla Kannan
About Karla Kannan
Karla Kannan is a Customer Success Coach with extensive experience in SaaS global implementations, particularly in the hospitality and e-procurement sectors. She has held various leadership roles at BirchStreet Systems and currently works at Catalyst Software and BirchStreet Systems in Miami, Florida.
Current Role at Catalyst Software
Karla Kannan serves as a Customer Success Coach at Catalyst Software, a position she has held since 2022. In this role, she leads user education programs and Knowledge Management initiatives, focusing on enhancing customer experience and satisfaction. Her responsibilities include developing strategies that drive revenue growth and ensuring successful customer onboarding and engagement.
Previous Experience at BirchStreet Systems
Karla Kannan has held multiple positions at BirchStreet Systems. She served as Senior Vice President of Customer Success from 2021 to 2022, where she was responsible for overseeing customer relationships and success strategies. Prior to this role, she was the Vice President of Global Delivery from 2018 to 2020, and the Global Program Director from 2017 to 2018. Her tenure at BirchStreet Systems also included roles as Global Deployment Project Manager and Vice President of Business Transformation.
Education and Expertise
Karla Kannan holds a Master of Arts in Workforce Development and Training from Roosevelt University, which she completed from 2005 to 2007. She also earned a Bachelor of Arts in Marketing/Marketing Management from The Art Institutes between 2001 and 2003. Additionally, she studied Law at Universidad del Tepeyac from 1998 to 2000. Her educational background supports her expertise in SaaS global implementations, particularly in the hospitality and e-procurement sectors.
Professional Affiliations and Volunteer Work
Karla Kannan has been an active member of professional organizations. She has been a member of Chief since 2022, contributing to discussions on leadership and professional development. Additionally, she served as a Customer Advisory Board Member at The Success League from 2023 to 2024. Her volunteer work includes serving as an International and National Alliances Ambassador for TheLatinaPro from 2021 to 2022, where she focused on fostering connections and support within the community.
Background in Hospitality and Procurement
Karla Kannan has a significant background in the hospitality sector, having worked as the Director of Purchasing at Four Seasons Hotel Baltimore from 2012 to 2014. Her experience extends to managing project portfolios across multiple countries, demonstrating her capability in scaling implementations. She is recognized for her strong technical mindset and bilingual communication skills, which enhance her effectiveness in public speaking and negotiation.