Kelsey Peterson
About Kelsey Peterson
Kelsey Peterson is a Customer Success Coach with extensive experience in customer success roles across various companies. She currently serves as VP of Customer Success at Crosschq and has held multiple positions at HubSpot, showcasing her expertise in the field.
Current Role at Catalyst Software
Kelsey Peterson serves as a Customer Success Coach at Catalyst Software since 2022. In this role, she focuses on enhancing customer satisfaction and driving successful outcomes for clients. Kelsey participates in the Catalyst Coaching Corner program, which aims to support aspiring Customer Success Leaders through structured coaching sessions. Her current position reflects her commitment to fostering growth and success within the customer success community.
Previous Experience at Crosschq
Kelsey Peterson held multiple roles at Crosschq, starting as the Head of Customer Success from 2021 to 2022, where she oversaw customer success initiatives. She then advanced to the position of VP, Customer Success in 2022, where she has continued to lead efforts in enhancing customer relationships and ensuring client satisfaction. Her tenure at Crosschq demonstrates her progression and expertise in the customer success domain.
Professional Background in Customer Success
Kelsey has extensive experience in customer success, having worked at HubSpot in various capacities, including Customer Success Manager, Senior Customer Success Manager, and Principal Customer Success Manager for Strategic Accounts. Her time at HubSpot spanned from 2017 to 2021, during which she developed strategies to improve customer engagement and retention. Additionally, she worked at Vital Design as a Consultant and Account Manager, contributing to client success and project management.
Educational Qualifications
Kelsey Peterson earned a Bachelor of Arts (BA) degree from the College of the Holy Cross, where she studied Spanish Language and Literature and Philosophy. She furthered her education at Harvard Business School Online, completing courses in Negotiation Mastery, Business Fundamentals, and Developing Yourself as a Leader. Her academic background supports her professional expertise in customer success and leadership.
Recognition and Industry Involvement
Kelsey has been recognized as an experienced leader in the field of customer success, evidenced by her invitation to serve as a Customer Success Coach. This role highlights her commitment to mentoring others in the industry. Her participation in the Catalyst Coaching Corner program reflects her dedication to developing future leaders in customer success through mentorship and guidance.