Kien Diep
About Kien Diep
Kien Diep is a Customer Success Player with extensive experience in the legal tech sector, currently working at Catalyst Software. He has held various roles in customer success, product ownership, and supply chain management across multiple companies, including Katipult and Caber Engineering.
Current Role at Catalyst Software
Kien Diep currently serves as a Customer Success Player at Catalyst Software, a position he has held since 2023. In this role, he focuses on enhancing customer satisfaction and ensuring successful product adoption. His responsibilities include overseeing Canadian law firms and corporates, which involves understanding their unique needs and providing tailored solutions. Diep's experience in customer success positions him to effectively address client challenges and foster strong relationships.
Previous Experience at Katipult
Kien Diep has extensive experience at Katipult (TSXV: FUND), where he held multiple roles from 2017 to 2022. Initially, he served as an Account Executive in Singapore for two years, followed by a transition to Customer Success Manager for Enterprise & Mid-Market clients in Vancouver. During his tenure, he played a key role in developing and operationalizing playbooks for Customer Onboarding, Training, and Expansion, contributing to the company's growth in the legal tech sector.
Education and Qualifications
Kien Diep holds a Bachelor’s Degree in Finance from the Dhillon School of Business at the University of Lethbridge. He furthered his education with a Business Administration Diploma from the Southern Alberta Institute of Technology (SAIT). Additionally, he earned a Master of Business Administration (MBA) in Management Analytics from the Haskayne School of Business at the University of Calgary, completing his studies from 2019 to 2021.
Background in Supply Chain and Engineering
Before his roles in customer success and fintech, Kien Diep gained valuable experience in supply chain management as a Supply Chain Student at Syncrude Canada Ltd. from 2013 to 2014. He also worked as an Expeditor at Caber Engineering Inc. in Calgary for one year from 2014 to 2015. These positions provided him with foundational skills in operations and logistics, which he has applied in his subsequent roles in customer success and product management.
Mentorship and Collaboration
Kien Diep is passionate about mentoring and helping others succeed. He thrives on collaborating with C-Suite executives to creatively tackle complex challenges. His diverse background in fintech sales, product roles, and revenue operations equips him with a unique perspective on fostering growth and development within teams and organizations.