Kiko Taniguchi Austin
About Kiko Taniguchi Austin
Kiko Taniguchi Austin is a Product Manager at Catalyst Software, where he has worked since 2024. He has held various roles in customer success and onboarding across multiple companies, including TrendKite and Oracle.
Current Role at Catalyst Software
Kiko Taniguchi Austin currently serves as a Product Manager at Catalyst Software, a position held since 2024. This role is based in Houston, Texas, and is conducted remotely. In this capacity, Kiko is responsible for overseeing product development and ensuring alignment with customer needs and market trends.
Previous Experience at Catalyst Software
Prior to the current role, Kiko held several positions at Catalyst Software. Kiko worked as a Customer Success Manager from 2021 to 2022, focusing on client satisfaction and retention. Subsequently, Kiko advanced to the role of Senior Customer Success Manager, serving from 2022 to 2024, where responsibilities included managing customer relationships and enhancing service delivery.
Professional Background in Customer Success
Kiko has a strong background in customer success, having worked at multiple organizations. Kiko was a Senior Onboarding Consultant at TrendKite in 2019 and served as a Customer Success Manager at Lux Research from 2020 to 2021. Additionally, Kiko worked at Cision as Manager of Customer Onboarding & Implementation from 2019 to 2020, further solidifying expertise in customer engagement and onboarding processes.
Educational Background
Kiko Taniguchi Austin earned a Bachelor’s Degree in Advertising with a concentration in Business Foundations from The University of Texas at Austin. This educational journey spanned from 2013 to 2017, providing a solid foundation in both advertising principles and business strategies.
Career Progression in Technology and Consulting
Kiko's career includes various roles in technology and consulting. Kiko worked at Oracle as a Business Development Representative from 2017 to 2018 and held multiple positions at TrendKite, including Account Architect and Onboarding Consultant. This diverse experience contributes to Kiko's comprehensive understanding of product management and customer success.