Kristin Biddie
About Kristin Biddie
Kristin Biddie is a Customer Success Coach currently working at Catalyst Software and Loopio. She has extensive experience in customer success roles across various companies, including leadership positions at Loopio and a background in planning at TJX Canada.
Current Role at Catalyst Software
Kristin Biddie serves as a Customer Success Coach at Catalyst Software, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption among clients. Her experience in customer success enables her to provide valuable insights and support to users, helping them maximize the benefits of the software.
Previous Experience at Loopio
Kristin Biddie has held multiple roles at Loopio, including Senior Director of Customer Success, a position she began in 2024. Prior to this, she worked as Director of Customer Success from 2022 to 2024 and as Senior Manager from 2021 to 2022. Her tenure at Loopio has involved leading teams and developing strategies to improve customer engagement and retention.
Background in Customer Success
Before her roles at Loopio, Kristin worked at several organizations in customer success positions. She was a Customer Success Fellow at On Deck in 2022 and served as a Customer Success Manager at Influitive from 2017 to 2018. Her diverse background in customer success has equipped her with the skills necessary to address client needs effectively.
Education and Expertise
Kristin Biddie studied at Wilfrid Laurier University, where she earned a degree in Business, achieving an Honours Bachelor of Business Administration (HBBA). Her educational background provides a solid foundation for her career in customer success and management, enabling her to apply business principles effectively in her roles.
Experience at TJX Canada
Kristin has extensive experience at TJX Canada/Winners Merchants International L.P., where she held various positions from 2012 to 2017. Her roles included Allocation Analyst, Associate Planner, and Manager in Merchandise and Store Planning. This experience in retail planning has contributed to her analytical skills and understanding of customer behavior.