Leyla Bambury
About Leyla Bambury
Leyla Bambury is a Customer Success Coach and Growth Coach with over 12 years of experience in customer success. She currently holds positions at Hootsuite and Catalyst Software, having previously worked in various roles at Hootsuite and other organizations.
Current Role at Catalyst Software
Leyla Bambury serves as a Customer Success Coach and Growth Coach at Catalyst Software. She has held this position since 2020, contributing to the company's focus on enhancing customer satisfaction and driving growth. In this role, she leverages her extensive experience in customer success to support clients and optimize their interactions with the software.
Experience at Hootsuite
Leyla Bambury has a significant history with Hootsuite, where she worked in various roles from 2014 to 2024. She began as a Customer Success Manager and progressed to Senior Manager positions, including Customer Success (Enterprise) and Account Management. Throughout her tenure, she led a high-performing team of senior and strategic customer account managers, focusing on optimizing the customer journey.
Educational Background
Leyla Bambury studied at Penn State University, where she earned a Bachelor of Science degree in Business Management with a focus on International Business and Recreation, Park, and Tourism Management from 2005 to 2009. She also attended Universidad de Sevilla, achieving an Associate's Degree in International Business in 2008.
Mentorship at MentorPass
Since 2020, Leyla Bambury has been a Founding Mentor for Customer Success at MentorPass. In this role, she provides guidance and support to individuals seeking to advance their careers in customer success, sharing her insights and expertise gained from over 12 years in the industry.
Previous Roles and Experience
Prior to her current positions, Leyla Bambury held various roles in customer experience and management. She worked at LIJA Style Inc. as Customer Experience Lead and at Langara College as a Facilities Assistant. Her early career also included an internship at Penn State University in marketing for Olympic Sports, providing her with a diverse foundation in customer-focused roles.