Leyla Bambury
About Leyla Bambury
Leyla Bambury is a Customer Success Coach with extensive experience in enhancing customer journeys. She currently serves as Senior Manager of Customer Success at Hootsuite and has worked in various roles within customer success for over eight years.
Work at Catalyst Software
Leyla Bambury has been serving as a Customer Success Coach at Catalyst Software since 2020. In this role, she focuses on enhancing customer experiences and driving satisfaction. Her expertise in customer success has contributed to the development of effective customer engagement strategies. She has been with the company for four years, operating from the New York City Metropolitan Area.
Current Role at Hootsuite
Since 2021, Leyla Bambury has held the position of Senior Manager, Customer Success (Enterprise) at Hootsuite. In this capacity, she oversees customer success initiatives for enterprise clients. Her previous experience at Hootsuite includes roles as Manager, Customer Success (Enterprise) and Manager, Customer Success (Commercial), where she worked for a total of three years prior to her current position.
Education and Expertise
Leyla Bambury earned a Bachelor of Science in Business Management with a focus on International Business and Recreation, Park and Tourism Management from Penn State University, where she studied from 2005 to 2009. She also obtained an Associate's Degree in International Business from Universidad de Sevilla in 2008. Her educational background supports her specialization in creating customer-focused systems and processes that drive growth and increase retention.
Professional Background
Leyla Bambury has over eight years of experience in customer success. Her career includes various roles at Hootsuite, where she progressed from Customer Success Manager to Senior Manager. She has also worked at LIJA Style Inc. as Customer Experience Lead and at Langara College as Facilities Assistant. Additionally, she served as a Marketing Intern for Olympic Sports at Penn State University. This diverse background has equipped her with analytical skills to enhance customer journeys.
Achievements in Customer Success
Leyla Bambury has played a key role in shaping customer success policies and procedures at Hootsuite by collaborating with senior leadership. Her work has focused on leveraging analytical skills to improve customer journeys and drive satisfaction. She has been instrumental in developing customer engagement strategies that align with organizational goals.