Liam Feldstein
About Liam Feldstein
Liam Feldstein is a Customer Success Coach with extensive experience in customer onboarding and management roles across various companies. He has worked at notable organizations such as Privy, Skyword Inc., and Catalyst Software, and holds a Bachelor of Arts in English from the University of Massachusetts Amherst.
Current Role at Catalyst Software
Liam Feldstein serves as a Customer Success Coach at Catalyst Software, a position he has held since 2023. In this role, he focuses on enhancing customer experiences and ensuring client satisfaction. His responsibilities include onboarding new clients, providing ongoing support, and facilitating communication between customers and the company. This position allows him to leverage his extensive experience in customer success to drive positive outcomes for clients.
Previous Experience at Privy
Liam Feldstein has held multiple roles at Privy, a marketing platform, from 2019 to 2023. He began as a Customer Success Manager and progressed to Senior Customer Onboarding Manager, where he managed the onboarding process for new clients. He later took on the role of Manager, Customer Onboarding, overseeing the onboarding team. His tenure at Privy spanned nearly four years, during which he contributed to improving customer engagement and retention.
Career Background in Customer Success
Liam Feldstein has a strong background in customer success and management. He worked at SnapApp as a Customer Success Manager from 2017 to 2019, where he focused on client relationships and support. He also served as Senior Implementation Manager and Director of Customer Success at BuildWitt in 2023. His diverse experience in various customer-focused roles has equipped him with the skills necessary to enhance client satisfaction and drive success.
Educational Background at University of Massachusetts Amherst
Liam Feldstein earned a Bachelor of Arts in English from the University of Massachusetts Amherst, completing his studies from 2007 to 2011. This educational background provided him with strong communication and analytical skills, which he applies in his professional roles. His degree has contributed to his ability to engage effectively with clients and manage customer success initiatives.
Experience in Content Management
Liam Feldstein has a history of working in content management roles. He served as Editorial Manager at Skyword Inc. from 2015 to 2017 and as Assistant Content Manager at Brafton Inc. from 2013 to 2015. Additionally, he worked as an Editor at Sumo Skinny, LLC from 2011 to 2013. These roles involved overseeing content creation and ensuring quality, which complements his customer success expertise.