Lisa Gray
About Lisa Gray
Lisa Gray is a Customer Success Coach at Catalyst Software, where she has worked since 2023. She has extensive experience in customer success roles and has participated in mentorship programs to support career development in the field.
Work at Catalyst Software
Lisa Gray has been employed at Catalyst Software as a Customer Success Coach since 2023. In this role, she focuses on enhancing customer experiences and ensuring client satisfaction. She actively participates in the Catalyst Coaching Corner program, which aims to advance careers in Customer Success through mentorship and guidance.
Previous Experience in Customer Success
Before joining Catalyst Software, Lisa Gray worked at several organizations in customer success roles. She served as a Customer Success Guru at Shopify from 2017 to 2019. Additionally, she held positions at Alcumus - North America, where she progressed from Customer Success Manager to Senior Customer Success Manager between 2020 and 2022, and also worked as a Customer Success Team Lead in 2022.
Education and Expertise
Lisa Gray studied Political Science at Acadia University from 2010 to 2012, earning an Arts degree. She also pursued Culinary Arts/Chef Training at Liaison College from 2014 to 2015. Her educational background supports her diverse skill set, which includes customer success coaching and mentorship.
Background in Sales and Marketing
Lisa Gray began her career in the sales and marketing sector, working as a Sales & Marketing Leader at Appco Group for four months in 2013. She also gained experience in retail as a Hardware Associate at Kent Building Supplies from 2008 to 2010. These roles contributed to her understanding of customer needs and market dynamics.
Coaching and Mentorship Initiatives
Since March 2023, Lisa Gray has been involved in coaching aspiring Customer Success Leaders through a structured application-based program. This initiative reflects her commitment to developing future leaders in the customer success field and sharing her expertise with others.