Manuela Lanno
About Manuela Lanno
Manuela Lanno is a Customer Success Coach with extensive experience in digital transformation and talent management. She currently serves as Head of Customer Success for Southern Europe and the Americas at CoachHub and is proficient in English, Italian, and French.
Current Role at CoachHub
Manuela Lanno serves as the Head of Customer Success for Southern Europe and the Americas at CoachHub, a digital coaching platform. She has been in this role since 2022, contributing to the company's mission of enhancing customer success through effective coaching solutions. Her responsibilities include overseeing customer engagement strategies and ensuring the successful implementation of coaching programs across various regions.
Experience at Catalyst Software
In 2023, Manuela Lanno joined Catalyst Software as a Customer Success Coach. In this position, she focuses on enhancing customer satisfaction and driving product adoption. Her role involves collaborating with clients to understand their needs and providing tailored support to maximize their experience with the software.
Professional Background at Learnship
Manuela Lanno has extensive experience with Learnship, where she held multiple roles from 2014 to 2022. She began as an Enterprise Customer Success Manager, then progressed to Team Leader for the One Dashboard Advisory Group, and later served as Senior Vice President of Enterprise Sales for the EMEA region. Her tenure at Learnship spanned eight years, during which she developed expertise in customer success and sales strategies.
Education and Language Proficiency
Manuela Lanno studied at Liceo Linguistico Alessandro Manzoni, where she achieved a degree in Business Administration and Foreign Languages from 1996 to 2001. She is proficient in three languages: English, Italian, and French, which enhances her ability to communicate effectively in diverse environments.
Expertise in Digital Transformation
Manuela Lanno possesses expertise in digital transformation and talent management. She has a keen understanding of SaaS models and has worked in start-up and scale-up environments. Additionally, she is skilled in using various platforms, including Salesforce, Gainsight, Workday, Slack, Personio, and HubSpot, which are essential for customer success and operational efficiency.