Marc Sason, MBA, Pmp
About Marc Sason, MBA, Pmp
Marc Sason is a Customer Success Growth Coach with extensive experience in customer success management and consulting. He currently works at RingCentral and has held various roles in notable companies, contributing to significant customer retention and satisfaction metrics.
Work at RingCentral
Marc Sason has been serving as a Customer Success Manager at RingCentral since 2023. In this role, he is responsible for ensuring customer satisfaction and success, leveraging his extensive experience in customer success management. His position is based in Belmont, California, where he focuses on enhancing customer relationships and driving growth.
Experience at LUFT
Since 2015, Marc Sason has worked as a part-time Customer Success and Targeted Marketing Consultant at LUFT. His project-based role involves providing strategic insights and support to enhance customer engagement and marketing efforts. This long-term engagement highlights his commitment to customer success and targeted marketing initiatives.
Previous Roles in Customer Success
Marc Sason has held several significant positions in customer success prior to his current roles. He worked as a Senior Customer Success Manager at 15Five from 2022 to 2023 and as a Senior Launch Project Manager at Side from 2020 to 2022. Additionally, he served as a Customer Success Manager at CoSo Cloud from 2016 to 2020 and at Sitecore from 2014 to 2015. These roles contributed to his expertise in managing customer relationships and driving successful outcomes.
Education and Expertise
Marc Sason holds a Bachelor of Arts in Liberal Studies and a Master of Business Administration in International Leadership and Management, both from San Francisco State University. He also earned an Associate of Arts in Mass Communications from the College of Marin. His educational background equips him with a strong foundation in communication, leadership, and management principles.
Advisory Role at California State University - East Bay
Since 2021, Marc Sason has been an Advisory Council member for the Customer Experience (CX) Program at California State University - East Bay. In this capacity, he provides insights and guidance on customer experience strategies, drawing from his extensive experience in customer success and management.