Maria Jose Villanueva
About Maria Jose Villanueva
Maria Jose Villanueva is a Customer Success Coach with extensive experience in customer success and sales within the Consumer Packaged Goods industry. She has held various roles in notable companies and founded the CS-MTL community in Montreal, focusing on customer success.
Current Role at Catalyst Software
Maria Jose Villanueva serves as a Customer Success Coach at Catalyst Software, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Her responsibilities include providing guidance and support to clients, helping them achieve their business objectives through effective use of the software.
Previous Experience at Coveo
Prior to her current role, Maria worked at Coveo as Senior Manager of Customer Success from 2021 to 2024. During her three years in this position, she was responsible for overseeing customer success initiatives and managing client relationships in Montreal, Quebec, Canada. Her leadership contributed to the overall customer experience and retention strategies.
Educational Background
Maria holds an MBA from Universidad Carlos III de Madrid, which she completed in 2009. She also earned a Bachelor of Commerce in Marketing from Concordia University, graduating in 2006. Her educational background provides her with a solid foundation in business principles and marketing strategies.
Community Involvement and Initiatives
Maria founded CS-MTL, a local community dedicated to Customer Success in Montreal, in 2018. This initiative aims to connect professionals in the field, share best practices, and foster collaboration among customer success practitioners. Additionally, she has been a member of Gain Grow Retain since 2020, contributing to the global community focused on customer success.
Diverse Professional Experience
Maria has extensive experience in various roles across the Customer Success and marketing sectors. She has worked with companies such as Del Monte Fresh Produce, Philips Consumer Lifestyle, and UKG. Her career spans roles in retail sales, account management, and customer success, demonstrating her versatility and expertise in the industry.