Marissa Reynolds
About Marissa Reynolds
Marissa Reynolds is a Senior Support Engineer at Catalyst Software, where she has worked since 2022. She has a background in customer experience and holds a Bachelor of Arts in Political Science and Government from Chapman University.
Work at Catalyst Software
Marissa Reynolds has been employed at Catalyst Software since 2022, serving as a Senior Support Engineer. In this role, she is responsible for providing technical support and assistance to clients, ensuring their needs are met efficiently. Prior to her current position, she worked as a Support Engineer at the same company from 2021 to 2022, where she gained valuable experience in customer support and technical troubleshooting.
Previous Experience in Customer Support
Before joining Catalyst Software, Marissa Reynolds worked at Anagram, where she held two positions. She started as a Customer Experience Specialist from 2018 to 2019, followed by a promotion to Senior Customer Experience Specialist from 2019 to 2021. In these roles, she focused on enhancing customer satisfaction and managing client interactions. Additionally, she worked at Aspiration as a Customer Engagement Expert from 2017 to 2018, further developing her skills in customer service.
Education and Expertise
Marissa Reynolds earned her Bachelor of Arts degree in Political Science and Government from Chapman University, completing her studies from 2011 to 2015. This educational background has provided her with a strong foundation in analytical thinking and communication, which she applies in her professional roles, particularly in customer support and technical assistance.
Career Timeline
Marissa Reynolds has built a diverse career in customer support and technical roles. She began her professional journey at Aspiration in 2017, then transitioned to Anagram, where she spent nearly three years. In 2021, she joined Catalyst Software as a Support Engineer and advanced to Senior Support Engineer in 2022. Her career reflects a steady progression in responsibilities and expertise within the customer service sector.