Marshal Peacock
About Marshal Peacock
Marshal Peacock is a Customer Success Coach with extensive experience in customer success management across various companies, including Vendr and Gravity Sketch. He holds a Bachelor of Commerce from Queen's University and has a strong interest in global affairs and community engagement.
Current Role at Catalyst Software
Marshal Peacock serves as a Customer Success Coach at Catalyst Software, a position he has held since 2020. In this role, he focuses on enhancing customer experiences and product development through a combination of a people-first attitude and a data-driven approach. His experience in customer success equips him to effectively support clients and drive engagement.
Previous Experience in Customer Success
Prior to his current role, Marshal Peacock held several positions in customer success across various organizations. He worked at Vendr as Manager, EMEA Customer Success since 2023, and previously served as Head of Customer Success at Gravity Sketch from 2020 to 2022. His tenure at InVision included roles as Enterprise Customer Success Manager and Senior Enterprise Customer Success Manager from 2018 to 2020, where he developed strategies to enhance client satisfaction.
Educational Background
Marshal Peacock earned a Bachelor of Commerce (Honours) degree from Queen's University, where he studied from 2008 to 2012. He also pursued further education in accounting, achieving CPA membership from Chartered Professional Accountants of Canada (CPA Canada) between 2012 and 2015. Additionally, he participated in an international exchange program at Corvinus University of Budapest in 2011.
Career Foundations at KPMG
Marshal Peacock began his career at KPMG, where he worked as an Associate from 2012 to 2014 and later as a Senior Associate in Consumer and Industrial Markets from 2014 to 2015. His time at KPMG provided him with analytical and organizational skills that have been foundational to his approach in customer success roles.
Volunteer Involvement and Interests
Marshal Peacock is actively involved in volunteering activities with various organizations, including Kiva, LGBT+ groups, and hospices. He has a strong interest in global affairs and enjoys engaging in debates. His passion for exploring the world and bringing people together reflects his commitment to community engagement.