Megan Cooper
About Megan Cooper
Megan Cooper is a Customer Success Coach currently employed at ZoomInfo as an Enterprise Customer Success Manager since 2023. With a diverse background in customer success and support roles across various companies, she has accumulated extensive experience in the field.
Current Role at ZoomInfo
Megan Cooper serves as an Enterprise Customer Success Manager at ZoomInfo, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring successful adoption of the company's solutions. Based in Waltham, Massachusetts, she leverages her extensive experience in customer success to drive value for enterprise clients.
Previous Experience in Customer Success
Before joining ZoomInfo, Megan held several roles in customer success. She worked as a Strategic Customer Success Manager at Apollo.io from 2022 to 2023. Prior to that, she was a Senior Customer Success Manager at Drift from 2020 to 2022. Her experience also includes a position as a Customer Success Manager at Bynder from 2019 to 2020, and as a Senior Customer Technical Support Representative at Nokia from 2014 to 2017.
Education and Qualifications
Megan Cooper earned her Bachelor of Fine Arts (B.F.A.) degree in Writing, Literature, and Publishing from Emerson College. She attended the institution from 2006 to 2010, gaining a solid foundation in communication and critical thinking skills that support her career in customer success.
Background in Sales and Support
Megan's career began in sales, with her role as a Sales Associate at White House Black Market in 2011. She later transitioned to technical support and account management roles, including positions at Odin, Inc. and MineralTree, Inc. Her diverse background in sales and technical support has equipped her with a comprehensive understanding of customer needs and solutions.
Career Progression
Megan has demonstrated a steady progression in her career, moving from entry-level positions to senior roles in customer success and technical support. Her experience spans various industries and companies, including Bynder, Drift, and Nokia, showcasing her adaptability and expertise in managing customer relationships and technical challenges.