Melanie English
About Melanie English
Melanie English is the Director of Customer Success at Catalyst Software, where she has worked since 2024. She has extensive experience in customer success roles, including previous positions at Lone Wolf Technologies and Sun Life Financial.
Current Role at Catalyst Software
Melanie English serves as the Director of Customer Success at Catalyst Software, a position she has held since 2024. In this role, she is responsible for overseeing customer success initiatives, ensuring that clients achieve their desired outcomes while using the company's products. Her leadership is focused on enhancing customer satisfaction and fostering long-term relationships.
Previous Experience at Catalyst Software
Prior to her current role, Melanie held multiple positions at Catalyst Software. She worked as a Senior Renewal Manager from 2022 to 2024, where she managed customer renewals and retention strategies. Before that, she served as a Senior Customer Success Manager from 2021 to 2022, focusing on customer engagement and success metrics.
Experience at Lone Wolf Technologies
Melanie has extensive experience at Lone Wolf Technologies, where she worked in various capacities from 2015 to 2021. She began as a Customer Success Specialist and progressed to Team Lead roles, including Strategic Customer Success and Regional Customer Success. Her tenure at Lone Wolf Technologies provided her with a strong foundation in customer success management.
Background in Customer Care at Sun Life Financial
Before her roles in customer success, Melanie worked at Sun Life Financial from 2010 to 2015. She held the position of Team Lead, Subject Matter Expert, Customer Care Representative. This experience contributed to her skills in customer service and team leadership.
Education and Qualifications
Melanie studied at Georgian College, where she earned an Associate's degree in Advertising from 2005 to 2007. This educational background has equipped her with knowledge in communication and marketing, which complements her career in customer success.