Melissa Garcia
About Melissa Garcia
Melissa Garcia serves as the Director of Member Success at Chief and has extensive experience in customer success roles across various companies. She is dedicated to mentoring women early in their careers and advocates for a people-first leadership approach in mission-driven startups.
Current Role at Catalyst Software
Melissa Garcia serves as a Customer Success Growth Coach at Catalyst Software, a position she has held since 2023. In this role, she focuses on enhancing customer experiences and driving business success through a customer-centric approach. Her responsibilities include developing strategies that prioritize customer satisfaction and engagement, ensuring that clients receive maximum value from the software solutions offered.
Experience at Chief
Melissa has been with Chief since 2022, initially serving as the Director of Renewal Operations for two years before transitioning to her current role as Director of Member Success in 2024. In these positions, she has contributed to improving member engagement and retention, focusing on creating exceptional experiences for Chief's community of women leaders.
Mentorship and Community Involvement
Melissa actively mentors women in the early stages of their careers through her role at Aspire to Her, which she has held since 2022. Her mentorship emphasizes empowering young professionals to achieve their career goals. Additionally, she is a member of Badassery, a community that supports women in business, further showcasing her commitment to fostering professional growth among women.
Educational Background
Melissa Garcia studied at the Fashion Institute of Technology, where she earned a Bachelor of Science in Fashion Merchandising from 2009 to 2011. She also holds an Associate of Science in Fashion Merchandising from the same institution, completed between 2007 and 2009. Earlier, she studied Beauty Make-up Artistry at Make-up Designory from 2006 to 2007, which contributed to her diverse skill set.
Previous Work Experience
Prior to her current roles, Melissa held various positions in customer success and account management. She worked at Trendalytics as Director of Customer Success and Customer Success Manager in 2020. She also served as Head of Partner Success at Wagmo, Inc. from 2021 to 2022. Her experience includes roles at ClassPass and Social Sunday, where she developed her expertise in client relations and account management.