Mia Kang
About Mia Kang
Mia Kang is a Customer Success Coach currently serving as Sr Manager of Customer Success at Postscript. With extensive experience in customer success roles across various companies, she is known for her ability to build effective teams and enhance operational efficiency.
Work at Catalyst Software
Mia Kang serves as a Customer Success Coach at Catalyst Software, a position she has held since 2023. In this role, she focuses on enhancing customer experiences and ensuring successful product adoption. Her responsibilities include developing strategies to improve customer satisfaction and retention. Mia's experience in customer success roles across various organizations contributes to her effectiveness in this position.
Previous Experience in Customer Success
Mia Kang has extensive experience in customer success management. Before her current role, she worked at Emotive as Senior Manager of Customer Success from 2021 to 2023, where she led initiatives to improve customer engagement. Prior to that, she held multiple positions at ServiceTitan, including Customer Success Manager and Team Lead from 2017 to 2020. Her background also includes working at OpenTable as an Onboarding Specialist and Restaurant Operation Specialist, where she contributed to customer onboarding and operational efficiency.
Education and Expertise
Mia Kang holds a Bachelor of Science degree in Hospitality Leadership from DePaul University. Her educational background provides a foundation for her expertise in customer success management. She is known for her ability to build playbooks and standard operating procedures, which enhance team efficiency. Mia's skills in visualizing data help accelerate process implementation within customer success teams.
Achievements in Customer Success
Mia Kang has a proven track record of building world-class customer success teams at several SaaS startups. Her leadership in customer success roles has been characterized by her passion for creating an authentic culture within teams. She acts as a communication bridge between C Suite executives and individual contributors, facilitating effective collaboration and alignment on customer success initiatives.
Background in Operations Management
Before transitioning to customer success, Mia Kang worked as an Operations Manager at Lettuce Entertain You Restaurants from 2013 to 2015. In this role, she managed operations at Cafe Babareeba and Summer House Santa Monica. Her background in operations management complements her customer success expertise, providing her with a comprehensive understanding of both customer needs and operational efficiency.