Michelle Bucek
About Michelle Bucek
Michelle Bucek is a Customer Success Coach with extensive experience in managing Customer Success teams and fostering customer advocacy. She has held various roles in notable companies, including Catalyst Software and Coconut Software, and has a Bachelor of Arts in Communications from Ryerson University.
Current Role at Catalyst Software
Michelle Bucek serves as a Customer Success Coach at Catalyst Software, a position she has held since 2022. In this role, she focuses on enhancing customer experiences and ensuring successful adoption of the company's software solutions. Her responsibilities include coaching and mentoring customer success teams, as well as developing strategies to improve customer satisfaction and retention.
Previous Experience in Customer Success
Prior to her current role, Michelle held several positions in customer success across various companies. She worked as a Customer Support Representative at JUST EAT for 11 months in 2013-2014. She then transitioned to Q4 as a Customer Success Manager from 2014 to 2017, followed by a role at Roadmunk in the same capacity from 2017 to 2019. Michelle further advanced her career at Coconut Software, where she served as Senior Customer Success Manager from 2019 to 2021 and later as Manager, Customer Success until 2024.
Education and Qualifications
Michelle Bucek earned her Bachelor of Arts (B.A.) in Communications from Ryerson University, completing her studies from 2006 to 2010. This educational background has equipped her with the necessary skills to effectively communicate and engage with clients, contributing to her success in customer success roles.
Expertise in Customer Success Management
Michelle possesses extensive experience in scaling Customer Success teams, having successfully managed growth from 1 million to 20 million ARR. She has four years of experience in managing and coaching diverse teams of Customer Success managers, demonstrating her capability in leadership and team development. Her passion for customer advocacy is evident in her commitment to creating long-lasting partnerships with clients.
Work Authorization
Michelle holds unrestricted work authorization in both Canada and the European Union. This flexibility allows her to engage with a diverse range of clients and teams across different regions, enhancing her effectiveness in customer success roles.