Minna Vaisanen
About Minna Vaisanen
Minna Vaisanen is a Customer Success Coach and Head of Revenue at Thrive Partners, with extensive experience in customer success and revenue management across various industries. She currently advises Women in Customer Success and hosts webinars to empower women in the field.
Work at Catalyst Software
Minna Vaisanen serves as a Customer Success Coach at Catalyst Software, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring the successful implementation of the company's services. Her responsibilities include mentoring and coaching professionals in customer success, contributing to the overall growth and development of the team.
Current Roles in Customer Success
In addition to her position at Catalyst Software, Minna Vaisanen is currently the Head of Revenue at Thrive Partners, where she has been working since 2024. She also serves as an Advisor for Women in Customer Success, a role she began in 2024. Furthermore, she is a member of Women of Customer Success, which she joined in 2023. These roles reflect her commitment to advancing customer success practices and supporting women in the industry.
Previous Experience in Revenue Management
Minna has a significant background in revenue management, having worked at various prestigious organizations. She was the Director of Revenue Management Strategy and Success for Marriott International in the Asia Pacific region from 2017 to 2018. Prior to that, she held the position of Senior Manager, Revenue Management Implementation and Success at Starwood Hotels & Resorts Worldwide, Inc. from 2012 to 2016. Her experience spans multiple regions, including Hong Kong and Singapore.
Educational Background
Minna Vaisanen has a strong educational foundation in hospitality and management. She earned her Master of Business Administration (M.B.A.) from Glion Institute of Higher Education, where she studied Hospitality Administration/Management from 2014 to 2017. Additionally, she holds a Bachelor of Arts in Tourism Management from Edinburgh Napier University, completed from 1999 to 2002. Her early education includes an International Baccalaureate from Kuopio Lyseo Lukio, where she studied Economics, History, and English from 1995 to 1998.
Mentorship and Community Engagement
Minna Vaisanen actively engages in mentorship and community support through her work with Catalyst and PowerUP. She is dedicated to fostering the growth of professionals in customer success. Additionally, she hosts monthly webinars focused on Women Leaders in Customer Success, aimed at empowering women in the industry. Her initiatives reflect her passion for lifelong learning and commitment to supporting others in their professional journeys.