Monica Perez
About Monica Perez
Monica Perez is a Customer Success Coach at Catalyst Software, where she has worked since 2023. She has an extensive background in customer success roles across various organizations and holds degrees from Brown University and Georgetown University.
Work at Catalyst Software
Monica Perez has been serving as a Customer Success Coach at Catalyst Software since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption among clients. Her position is based in the San Francisco Bay Area, where she contributes to the company's mission of delivering exceptional customer experiences.
Education and Expertise
Monica Perez holds a Bachelor's Degree from Brown University and a Master's Degree from Georgetown University, where she studied International Business at the School of Foreign Service. Additionally, she completed her high school education at North Miami Senior High School, achieving an International Baccalaureate (I.B). Her academic background supports her expertise in customer success and relationship management.
Professional Background
Monica has a diverse professional background in customer success and client relationship management. Prior to her current role, she worked at Notion as Head of Customer Success since 2020. She also held positions at Signeasy, where she served as Global Head of Customer Success and Support, as well as Customer Success Manager and Sr. Customer Success Manager. Earlier in her career, she worked at the Inter-American Development Bank as a Client Relationship Manager in Technology for Emerging Markets.
Achievements and Recognition
In 2023, Monica Perez was recognized as one of the Top 23 Customer Success Leaders to Watch, highlighting her influence and contributions to the field. She actively participates in the Catalyst Coaching Corner program, which aims to elevate careers in Customer Success through mentorship. Additionally, she works in an application-based coaching program that connects aspiring Customer Success Leaders with experienced mentors.
Advisory Role at Humanic AI
Monica serves as an Advisor for Customer Success and Product-Led Growth Strategy at Humanic AI, a position she has held since 2022. In this advisory capacity, she provides strategic insights and guidance to enhance customer success initiatives and drive product-led growth within the organization, further demonstrating her expertise in the customer success domain.