Nick Hnatiw
About Nick Hnatiw
Nick Hnatiw is a Customer Success Coach and currently serves as the Director of Customer Success at Citylitics Inc. in Canada, where he has worked since 2023, bringing extensive experience from previous roles at Hootsuite and Vidyard.
Work at Citylitics Inc.
Nick Hnatiw has been serving as the Director of Customer Success at Citylitics Inc. since 2023. In this role, he focuses on enhancing customer satisfaction and driving success for clients. His leadership aims to foster strong relationships and ensure that customer needs are met effectively.
Experience at Hootsuite
Nick Hnatiw held multiple roles at Hootsuite from 2015 to 2021. He began as a Customer Success Associate and progressed to Customer Success Manager, Team Lead, and finally Manager of Customer Success Americas. His experience at Hootsuite spanned over six years, during which he developed strategies to improve customer engagement and retention.
Background in Customer Success
Prior to his current position, Nick worked as the Director of Customer Success at Vidyard from 2021 to 2023. He has a strong foundation in customer success, emphasizing empathy and a high say:do ratio in professional commitments. His approach incorporates fun into the workplace to enhance team performance.
Education and Expertise
Nick Hnatiw earned a Bachelor of Arts degree from McGill University, where he studied Economics, International Relations, and North American Studies from 2007 to 2011. His educational background supports his expertise in customer success and strategic management.
Previous Roles and Experience
Nick has held various positions in different companies, including Iovate Health Sciences as a Buyer and Mother Parkers Tea & Coffee as a Commodities Specialist and Trainee. His diverse experience across industries contributes to his comprehensive understanding of customer needs and business operations.