Rishabh Pandey
About Rishabh Pandey
Rishabh Pandey is a Customer Success Coach with extensive experience in account management and customer success strategies. He has worked with various companies, including Catalyst Software and Lockstep, and has a strong track record in client retention and revenue growth.
Work at Catalyst Software
Rishabh Pandey has been serving as a Customer Success Coach at Catalyst Software since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring successful product adoption. His responsibilities include providing guidance and support to clients, helping them achieve their business objectives through effective use of the software. Rishabh's expertise in customer success strategies contributes to the overall growth and retention of the company's client base.
Previous Experience at OneDirect
Before joining Catalyst Software, Rishabh worked at OneDirect, a CX management firm, as a Key Account Manager from 2016 to 2018. During his tenure in Mumbai, Maharashtra, he was responsible for managing key client accounts and ensuring their satisfaction with the services provided. His role involved developing strong relationships with clients and addressing their needs effectively.
Education and Expertise
Rishabh holds a Post Graduate Diploma in Management with a specialization in Retail Management from K J Somaiya Institute of Management, where he studied from 2011 to 2013. He also earned a Bachelor of Business Administration from the Institute of Management Studies, Noida, from 2008 to 2011. His educational background provides a solid foundation for his expertise in customer success, account management, and business strategies.
Achievements in Customer Success
Rishabh has demonstrated significant achievements in his career, including an impressive 95% client retention rate in his roles. He managed over $25 million in Annual Recurring Revenue (ARR) and contributed to revenue growth through upselling and cross-selling strategies, generating nearly a million dollars. His attention to detail and ability to build strong relationships have been key factors in his success in customer success management.
Professional Involvement and Community Engagement
Rishabh is an active member of the RevOps Community, which offers resources such as best practice content and educational opportunities. He has collaborated with over 500 brands across India, the US, the UK, and South East Asia, showcasing his commitment to connecting with diverse individuals and embracing new perspectives in the fields of customer success and emerging technology.