Sarah Cunningham Scharf
About Sarah Cunningham Scharf
Sarah Cunningham Scharf is a Customer Success Coach currently serving as the Head of Customer Success at Great Question in Toronto, Ontario, since 2021. With a background in journalism and extensive experience in customer success roles, she is known for her problem-solving skills and commitment to mentoring emerging professionals in the field.
Work at Catalyst Software
Sarah Cunningham Scharf serves as a Customer Success Coach at Catalyst Software, a position she has held since 2022. In this role, she focuses on enhancing customer experiences and improving success metrics. Her expertise in customer success is complemented by her previous experience in similar roles, allowing her to effectively address client needs and foster strong relationships.
Current Role at Great Question
Since 2021, Sarah has been the Head of Customer Success at Great Question, located in Toronto, Ontario, Canada. Over her three years in this role, she has been instrumental in driving customer satisfaction and retention. Her leadership has contributed to the development of strategies that enhance the overall customer journey.
Previous Experience at Pulse
Sarah has held multiple positions at Pulse, including Enterprise Customer Success Lead and Head of Customer Success. She worked at Pulse for a total of approximately one year, where she focused on improving customer engagement and success metrics. Her role as Knowledge and Delivery Manager further showcased her ability to manage complex projects and deliver effective solutions.
Educational Background
Sarah studied at Ryerson University, where she earned a Bachelor of Journalism from 2013 to 2017. Her education provided her with a solid foundation in storytelling, which she applies in her customer success roles. Additionally, she attended Alexander Mackenzie High School from 2008 to 2012, further developing her communication skills.
Passion for Mentoring
In addition to her professional roles, Sarah actively supports emerging professionals in the Customer Success field. She helps individuals set and achieve their career goals, leveraging her experience and knowledge to guide others in their professional journeys.