Sasha Desenclos
About Sasha Desenclos
Sasha Desenclos is a Customer Success Manager at Haystack and a Catalyst Coaching Corner Customer Success Fellow at Catalyst Software. With a background in customer success and community management, Sasha has accumulated diverse experience across various roles since earning a Bachelor's Degree in Radio and Television from Brooklyn College.
Work at Catalyst Software
Sasha Desenclos serves as a Catalyst Coaching Corner Customer Success Fellow at Catalyst Software. This role has been held since 2022, and it is conducted in a remote capacity. In this position, Desenclos focuses on enhancing customer engagement and satisfaction, leveraging expertise in customer success strategies to support clients effectively.
Current Role at Haystack
Since 2023, Sasha Desenclos has been employed as a Customer Success Manager at Haystack. This role is also remote and marks a continuation of Desenclos's commitment to customer success. The responsibilities include managing client relationships and ensuring that customers receive optimal value from the services offered.
Previous Experience at Common
Prior to current roles, Sasha Desenclos worked at Common as a Renewals Manager from 2019 to 2022. This three-year tenure involved overseeing customer renewals and enhancing client retention strategies, contributing to the overall success of the organization.
Background in Media and Community Management
Sasha Desenclos has a background in media and community management, having worked as a Social Media/Video Editor at Sahara Reporters Media Group from 2015 to 2016. Additionally, Desenclos served as a Community Manager at The Commons from 2017 to 2019, focusing on community engagement and support within the Greater New York City Area.
Education and Expertise
Sasha Desenclos holds a Bachelor’s Degree in Radio and Television from Brooklyn College. This educational background provides a foundation for expertise in communication and media, which has been applied throughout various roles in customer success and community management.