Seaton Tai
About Seaton Tai
Seaton Tai is a Customer Success Coach at Catalyst Software, where he has worked since 2022. He has extensive experience in customer success operations, having held various roles at companies such as Databricks, Box, and Motive.
Work at Catalyst Software
Seaton Tai has been serving as a Customer Success Coach at Catalyst Software since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring successful product adoption. His responsibilities include developing strategies to improve customer engagement and retention, leveraging his extensive background in customer success operations.
Previous Experience in Customer Success
Before joining Catalyst Software, Seaton Tai held various positions in customer success across multiple organizations. He worked at Databricks as Director of Customer Success Business Operations for eight months in 2019. He also served as Senior Manager of Customer Success Business Operations at Databricks from 2017 to 2019. His experience includes roles at Box, where he progressed from Associate to Senior Manager in Customer Success Operations over a span of six years.
Education and Expertise
Seaton Tai earned his Bachelor's degree from UC San Diego. He has also studied at The Taft School. His educational background supports his expertise in customer success strategies, including customer segmentation programs and lifecycle management. He has developed frameworks to drive business value and accountability in customer interactions.
Background in Research and Operations
Seaton Tai has a background in research and operations, having worked at UC San Diego Health System and California Pacific Medical Center Research Institute. His roles included Research Coordinator and research positions from 2003 to 2008. This experience has contributed to his analytical skills and ability to implement process improvements in customer success operations.
Achievements in Process Improvement
Throughout his career, Seaton Tai has implemented various frameworks aimed at improving customer success. At Motive, he developed a process improvement framework that prioritized technology purchases based on business needs. Additionally, he created a structured investment framework and capacity forecast while at Databricks to maximize growth and minimize churn.