Silke Prodinger Leong
About Silke Prodinger Leong
Silke Prodinger Leong is a Customer Success Coach with extensive experience in IT, SaaS, and Learning & Development. She has worked for notable companies such as CoachHub, LinkedIn, and Newforma, and holds multiple certifications in coaching and management.
Current Role at Catalyst Software
Silke Prodinger Leong serves as a Customer Success Coach at Catalyst Software, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Her experience in customer success enables her to effectively support clients in achieving their goals with the software solutions provided by Catalyst.
Previous Experience at CoachHub
Before joining Catalyst Software, Silke worked at CoachHub as the Head of Customer Success for Southeast Asia and the Asia-Pacific region from 2021 to 2023. During her tenure, she was responsible for leading customer success initiatives and managing client relationships, contributing to the growth of the digital coaching platform in the region.
Career Background at LinkedIn
Silke has held multiple roles at LinkedIn, including Team Lead for Customer Success Glint in APAC for nine months in 2021 and Senior Customer Success Manager for Glint from 2019 to 2021. She also served as the Singapore Rock Your Profile Site Lead from 2020 to 2021. Her experience at LinkedIn involved managing customer success strategies and enhancing client engagement.
Educational Background
Silke studied at Kingston Business School, where she earned a Diploma of Management Studies from 2004 to 2005. She also completed an Online Certification in Adult Learning Theory from the Association of Talent Development between 2017 and 2018. Additionally, she holds a Master's degree in Language Interpretation and Translation from Johannes Gutenberg University Mainz, which she obtained from 1992 to 1998.
Professional Skills and Certifications
Silke possesses multilingual skills, being fluent in German, French, and English, and is currently learning Korean. She holds certifications as a CPCC and ICF ACC Certified Coach. With over 13 years of experience in IT, SaaS, and Learning & Development, she has worked with global FT500 customers and is known for her adaptability in dynamic project environments.