Stephen Glennie
About Stephen Glennie
Stephen Glennie is a Customer Success Coach currently working at LinkedIn as Manager of Enterprise East Customer Success since 2023. He has extensive experience in customer success roles across various companies, including LinkedIn and Berkeley Payment Solutions, and holds a Bachelor of Commerce from Queen's University.
Current Role at LinkedIn
Stephen Glennie serves as the Manager of Enterprise East Customer Success at LinkedIn Sales Solutions. He has held this position since 2023 and operates in a hybrid work environment based in Toronto, Ontario, Canada. In this role, he focuses on enhancing customer success strategies and ensuring client satisfaction within the enterprise segment.
Previous Experience at LinkedIn
Before his current role, Glennie held several positions at LinkedIn. He was the Head of North America MidMarket Customer Success from 2022 to 2023 and served as an Enterprise Customer Success Manager from 2017 to 2019. Additionally, he worked as a Senior Customer Success Manager for both Global Accounts and Key Accounts from 2021 to 2023 and 2019 to 2021, respectively. His tenure at LinkedIn has contributed to his expertise in customer success management.
Experience at Catalyst Software
Since 2022, Stephen Glennie has worked as a Customer Success Coach at Catalyst Software in Toronto, Ontario, Canada. In this role, he focuses on coaching and guiding clients to achieve their desired outcomes with the software solutions offered by the company. His experience in customer success management supports his effectiveness in this position.
Educational Background
Stephen Glennie studied at Queen's University, where he earned a Bachelor of Commerce degree in 2010. He also attended Dalhousie University, where he completed a Bachelor of Commerce with a focus on Finance from 2007 to 2011. His educational background provides a strong foundation for his career in customer success and operations management.
Career History and Roles
Glennie's career includes various roles in customer success and operations management. He worked at Berkeley Payment Solutions as Manager of Operations & Customer Success from 2011 to 2015 and served as Director of Operations & Customer Experience at Fanxchange from 2016 to 2017. His diverse experience across different organizations has equipped him with a broad skill set in customer engagement and operational efficiency.