Suzy Tai Donka
About Suzy Tai Donka
Suzy Tai Donka is a Customer Success Coach with extensive experience in customer success management and marketing. She has held various roles at Braze and textPlus, Inc., and currently works at Catalyst Software, focusing on developing effective brand strategies and solutions.
Current Role at Catalyst Software
Suzy Tai Donka serves as a Customer Success Coach at Catalyst Software since 2023. In this role, she contributes to the Catalyst Coaching Corner, an application-based program designed for aspiring Customer Success Leaders. Her responsibilities include guiding clients through the customer success journey and implementing strategies to enhance client engagement and satisfaction.
Professional Experience at Braze
Prior to her current position, Suzy worked at Braze in various roles from 2018 to 2022. She began as a Customer Success Manager for Digital First Accounts, then advanced to Senior Customer Success Manager for Commercial & Enterprise Accounts. Her final role at Braze was as Manager of Customer Success for Enterprise Strategic Accounts, where she focused on top global accounts. Her tenure at Braze reflects her expertise in managing customer relationships and driving success for enterprise clients.
Previous Employment at textPlus, Inc.
Suzy held multiple positions at textPlus, Inc. from 2010 to 2015. She started as a QA Specialist and progressed to Manager of Support & Legal Compliance, then became Director of Support & Legal Compliance. Her final role at textPlus was as Senior Marketing Manager. This diverse experience provided her with a solid foundation in customer support, compliance, and marketing strategies.
Educational Background
Suzy holds a Master’s Degree of Science in Entertainment Business from Full Sail University, which she completed from 2008 to 2009. She also earned a Bachelor’s Degree of Science in the same field from Full Sail University in 2007. Additionally, she studied Recording & Audio Engineering at Full Sail University, achieving an Associate Degree of Science from 2006 to 2007. Her educational background is complemented by studies in Executive Leadership at Cornell University and attendance at the United States Air Force Academy.
Skills and Expertise
Suzy possesses strong skills in translating business requirements into strategic and technological solutions. She has a focus on developing effective end-to-end brand strategies and designing creatives that align with core business values. Her experience includes leading campaigns for multi-million dollar digital brand partnerships with major players in the alcohol industry, showcasing her ability to manage high-stakes projects and drive brand success.