Tom Kiriakou
About Tom Kiriakou
Tom Kiriakou is a Customer Success Coach at Catalyst Software, where he has worked since 2020. He has extensive experience in customer success roles across various companies and holds degrees in Management and Economics from the University of Toronto.
Work at Catalyst Software
Tom Kiriakou has been serving as a Customer Success Coach at Catalyst Software since 2020. In this role, he focuses on enhancing the employee experience and shares valuable insights with clients. His work aims to improve customer satisfaction and drive success for the company.
Previous Experience at Achievers
Prior to his current position, Kiriakou worked at Achievers from 2020 to 2023. He held the roles of Mentor and Director of Customer Success during his tenure, contributing to the company's customer engagement strategies and achieving recognition through the President's Club award for annual recurring revenue attainment.
Education and Expertise
Kiriakou studied at the University of Toronto, earning a Bachelor of Arts in Management and Economics from 1996 to 2001. He has furthered his education through various programs, including the Bullet Proof Manager Training Series at Crestcom and Situational Leadership II Training at Tad Dwyer Consulting. He also holds certifications in customer experience, design thinking, and coaching skills from LinkedIn e-learning.
Background in Customer Success
Kiriakou has extensive experience in customer success roles across multiple organizations. He served as Vice President of Customer Success & Services at FrontStream from 2017 to 2019 and held various positions there, including Associate Vice President and Director of Account Management. His background includes a focus on applying customer experience strategies to drive growth in the SaaS industry.
Current Role at Tempo Software
As of 2024, Kiriakou is the Director of Customer Success at Tempo Software, where he continues to leverage his expertise in customer experience. His role involves overseeing customer success initiatives and ensuring that clients receive optimal support and service.