Travis Daugherty
About Travis Daugherty
Travis Daugherty is a Customer Experience Coach with extensive experience in customer success and account management. He has held various roles at Brandfolder by Smartsheet and currently works at Pluto and Catalyst Software, focusing on enhancing customer satisfaction and driving business growth.
Current Role at Catalyst Software
Travis Daugherty serves as a Customer Experience Coach at Catalyst Software, a position he has held since 2023. In this role, he focuses on enhancing customer interactions and improving overall satisfaction. His expertise in customer experience management allows him to implement strategies that align with the company's goals.
Experience at Brandfolder by Smartsheet
Travis Daugherty has extensive experience at Brandfolder by Smartsheet, where he held multiple roles from 2014 to 2022. His positions included Senior Account Executive, Sr. Director of Customer Experience, Head of Customer Success, Professional Services & Support, and Director of Channel Sales. His tenure at Brandfolder spanned over seven years, during which he contributed to various aspects of customer engagement and success.
Professional Background
Travis Daugherty has held various leadership roles in customer experience and success across different organizations. Prior to his current role at Catalyst Software, he worked as Vice President of Customer Experience at LeadIQ for six months in 2022. He is currently the Head of Customer Experience at Pluto, a platform focused on biological data analysis, where he has worked since 2023.
Education and Expertise
Travis Daugherty studied Economics at the University of Colorado Boulder, where he earned a Bachelor of Arts degree. He specializes in developing and managing performance-based teams to exceed client expectations. His approach emphasizes leveraging customer feedback to drive retention and expand recurring revenue.
Location and Community Involvement
Travis Daugherty is based in Denver, Colorado, where he has worked in various capacities within the customer experience field. His involvement in the local business community reflects his commitment to enhancing customer relations and supporting organizational growth.