Victoria Shulman Wojciechowski
About Victoria Shulman Wojciechowski
Victoria Shulman Wojciechowski is a Customer Success Manager at Catalyst Software, where she focuses on enhancing customer success through effective product adoption and customer journey mapping. With over 10 years of experience in customer-facing roles, she has previously held positions at Inspira Marketing Group, Privy, and Michigan State University.
Current Role at Catalyst Software
Victoria Shulman Wojciechowski has been serving as a Customer Success Manager at Catalyst Software since April 2023. In this role, she collaborates with a team of professionals to enhance customer success initiatives. Her focus includes mapping the customer journey and ensuring effective product adoption. She emphasizes the importance of understanding product intricacies to better assist clients.
Previous Experience at Inspira Marketing Group
Victoria worked at Inspira Marketing Group from 2015 to 2020, where she held multiple roles including Account Specialist and Quality Specialist. During her tenure, she contributed to customer engagement and quality assurance efforts. Her experience in these positions helped develop her solutions-driven mindset, which she applies in her current role.
Career Progression at Privy
Victoria held various positions at Privy from 2021 to 2023, including Customer Onboarding Manager and Senior Customer Onboarding Manager. In these roles, she focused on client onboarding processes and enhancing customer experiences. Her work involved ensuring clients effectively utilized the platform, which contributed to her expertise in customer success.
Educational Background and Certifications
Victoria earned a Bachelor of Arts in Political Science and Government from Michigan State University, completing her studies from 2009 to 2014. She later pursued a certification in full stack web development from the same institution, which she completed in 2021. This educational background supports her technical proficiency and understanding of customer needs in the tech industry.
Skills and Technical Proficiency
Victoria possesses a diverse tech stack proficiency that includes tools such as Microsoft Office, Google Workspace, Salesforce, and HubSpot. Her technical skills extend to platforms like ZenDesk and Catalyst, as well as the MERN stack. This proficiency enables her to effectively manage customer relationships and enhance product adoption strategies.